This customer service relations training was created to help entrepreneurs to develop the skills and behaviors consistent with regional and international standards of service delivery and to help organisations to grow successfully while making customer service a core principle. The training courses offer small businesses a preview into how they can succeed with a winning customer service strategy.

Learning Outcomes

The intended learning outcomes are:

1. Demonstrate understanding of quality customer service concepts
2. Determining quality of customer service through the application of a customer service mindset
3. Create a customer service plan to reflect, restart, and revitalize a business as part of creating a service culture